Managed Services
There's more to ICT than the hardware
For your end users, Information and Computer Technology is only as good as the services it supports. Netspan appreciates that no future-focused business wants to divert resources into optimising day to day techincal infrastructure and systems. So we can confidently keep watch on the services you need to operate, profit and drive business expansion effortlessly forward.
Netspan will create a unique Managed Services package that is tailored to the needs of
your business. We've found that partnering with our clients generates a synergy that helps deliver more cost-effective systems for keeping your processes, services and people working together harmoniously.
Our tailored Managed Services solutions include:
Help Desk Solutions
Our friendly Help Desk team look forward to supporting your valued staff with approachable expertise, which ensures a timely and efficient resolution to your business requirements and needs. Services include:
- Professional business services
- Proactive and reactive support
- 24/7 availability with timely response times
- Complete ticketing and reporting
- Remote support if required
Desktop Support & Management
The desktop is where your staff meet ‘the system’, so efficient management, delivery and support of desktop services is crucial for day-to-day productivity. Netspan achieves reliability, cost effectiveness and simplicity by:
- A focus on end-to-end satsfaction
- Proactive and reactive support
- Flexible plans
- System monitoring
- On demand services
- Competitive rates
Mobile Device Management
Give your business unbeatable mobility, agility and customer service by integrating mobile devices and solutions into your operations. We can help, by making it easy to manage the complexities of a multi-device, multi-platform, multi-channel solutions:
- Smart phone and tablet management
- Network integration of mobile devices
- Synchronicity with servers / applications
- Solutions to the challenges of mobility
- Remote access to critical data
- Application, content and email management
Security Planning & Management
Air tight IT Security demands constant vigilance, investment and attention. It simply makes sense to focus your resources on your core business processes and trust Netspan to:
- Predefine your security requirements in our Service Level Agreement
- Simplify management of your network
- Expose potential threats
- Manage user access, and permissions securing access and data
Infrastructure Monitoring & Management
By having Netspan’s experts manage the performance of your technology infrastructure, you can reduce your operating costs, optimize your ICT investments, and free up in-house resources. We’ll make it our business to improve the efficiency of your systems, enhance the flow of information through your organisation, and look after day to day management – incuding:
- Essential operations
- Systems, network and storage
- Changes to management policies and practices
- Vendors management and partnering with such brands as HP , IBM, Microsoft, Cisco